xRecall - Recall Manager as a service module for supporting and executing customer information and execution control
Description
Recall actions are not unusual in the automotive sector as well as in other industries. The customer is informed through personal communication that the vehicle or product needs to be sent to the manufacturer or garage for inspection and, if necessary, correction, adjustment, or repair.
Prozess Solution
The additional function allows for the monitoring of open recalls within the customer base. This ensures that no pending recall actions are overlooked and that affected vehicles are brought to the workshop in a timely manner. This helps to optimally manage the workshop's workload and avoid idle times. By specifically addressing open recalls, the workshop capacity can be utilized efficiently, which not only increases operational efficiency but also enhances customer satisfaction.
Functions
Überwachung offener Rückrufe – Erfassung und Anzeige aller offenen Rückrufe im eigenen Kundenstamm.
Notifications and Reminders – Automatic reminder to affected customers to schedule appointments.
Optimization of workshop utilization – Targeted planning of recall work to avoid downtime.
Increasing Customer Loyalty – Proactive communication with customers leads to better service and more trust.
Efficient appointment scheduling – integration into workshop planning for optimal resource utilization.
Reduction of warranty losses – Ensuring that necessary recall measures are carried out in a timely manner.
