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pdc Digital Manager "oTools- Solutions"

Platform for Digital Customer Interaction - Digital Process Solutions for Marketing + Campaign Interactions

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digitize all your marketing + customer dialogue business processes - marketing campaigns, campaigns & nurturing automations, event + registration solutions including payment + eTicketing

pdc Digital Manager - Fokus Marketing Interaction
Management Frontend & Control Backend Hub - SaaS Solution for Marketing Campaigns + Event Interactions


Digital Manager as a platform with various marketing campaigns and event modules for managing digital multilevel campaigns and sales automation, as well as modules for the complete management of events, functions, and parties. pdc offers these tools as SaaS for the self-use of activities or as a service provider for implementation.

Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.

oEvent - Control, planning, and orchestration of event and participant management including payment, e-ticketing, etc.
oNurturing - Management, planning, and orchestration of digital, multi-stage campaigns + Sales Automation


oPreference - Subprocess for Media Preference of Customer Data
oNotification - Control, Management of Communication and Information Platform Processes
oLead - Control, management of lead forms for lead generation
oLandingpage - Control, Management of Landing Pages and Forms

Platform for Digital Customer Interaction - Digital Process Solutions for Help Desk and Ticket Management​​

Digitize all your customer dialogue + customer service business processes with the Customer Interaction Hub (CIH) for customer ticketing management and control of your entire customer service management, as well as the processes with the Business Interaction Hub (BIH) for help desk management of your internal ticket and support control.

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pdc Digital Manager - Fokus Customer Interaction
Management Frontend & Control Backend Hub - SaaS Solution for Help Desk and Ticket Management Interaction


oCustomer-Helpdesk - Management, Planning + Orchestration of Complex Help Desk + Ticketing for Customer Service

Digital Manager as a platform with various modules for the control and management of customers in the area of customer contact centers. pdc uses this as a service provider and offers the modules as SaaS for the in-house use of customer service departments, call centers, and inside sales services.

Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.

oSalesFlow - Control, Management of Sales Funnel Process
oSurvey - Control, Management of Survey Management
oGoodwillflow - Control, Management of Goodwill Management and Verification
oKnowledge - Control and management of knowledge processes, information management, and information presentation

pdc Digital Manager - Business Interaction Hub (BIH)
Management Frontend & Control Backend Hub - SaaS Solution for Help Desk and Ticket Management Interaction


oBusiness Helpdesk - Management, Planning, and Orchestration of Complex Help Desk and Ticketing for Service Points

Digital Manager as a platform with various modules for the control and management of business interactions in the area of business contact centers. pdc uses this as a service provider and offers the modules as SaaS for the in-house use of customer service departments and business processes for trade groups, digitization of interactions between departments, businesses, organizations, etc.

Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.



oGoodwillflow - Control, Management of Goodwill Management and Verification
oCourtesyflow - Control, Management of Exchange Management and Verification
oStocklockator - Control, Management of Inventory