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Data analysis and customer satisfaction are the visualization and the barometer of customer loyalty.
Report & Research ManagementConsultingServicesSolutions

Report & Research Management

We analyze and visualize your customer data and conduct customer surveys to gain actionable insights into your customer satisfaction in the CRM feedback process.

Individually or as part of comprehensive projects, we develop marketing analyses or offer strategies, concepts, and their evaluations in connection with qualitative and quantitative market research with our market research specialists. In addition, we provide the necessary tools for technical implementation with our own services and tools such as call centers, letter shops, and survey apps.

Consulting

  • Customer Data Analysis
  • KPI Concepts
  • Marketing Research Concepts
  • Customer group analysis
  • Establishment of customer satisfaction processes
  • Consulting and concept development by the internal market research team


Services

  • BI Data Concepts
  • KPI Development
  • Interviews
  • Surveys
  • Customer Satisfaction Analyses (CSI)
  • Data acquisition
  • Predictive Modeling
  • Reviews, analyses
  • Data management
  • Channels: postal, telephone, electronic


Solutions

Platform for digital data, relationships, and marketing automation

  • xRelation.base
  • xFulfill
  • xContact
  • xOnline (xRelation.web)
  • xDialog
  • xPermission
  • xProduction
  • Campaign Manager (digital + paper)
  • Self Service Manager (digital + paper)
  • xLead

Platform for digital customer marketing interaction

  • oEvent
  • oNurturing
  • oPreference
  • oLandingpage

Platform for digital helpdesk and ticketing interaction

  • Customer Help Desk + Ticketing Manager
  • Dealer Help Desk + Ticketing Manager


Social Media