Kunden Kontakt Center Management ¦ Kundendialog & Kundendienst
With our two units, Profi Contact in Biel and Profi Office in Wohlen, we offer a wide range of customer interaction services.
For our clients, we provide complete customer service depending on the scope and assignment. If you want to outsource your customer service, we can execute your processes with our FTE agents at each level, or we can support you with overflow or absences. Additional services such as chat and specific service tasks like data checks and verifications complete the inbound service.
The telephone medium is also very suitable for a direct and tailored campaign - We generate new leads, reactivate customers, conduct surveys and research, or support your sales in scheduling. We provide this outbound service not only in B2C but also very successfully in B2B.
you can find more information on the unit pages of
Consulting + Services
FTE Pooling, Overflow, Peaks, Central
Inbound ¦ Customer Processing
- 1. Level
- Inquiries, Information, Assistance
- Sales- + Customer Chat
- 2. Level
- Complaints, Warranty, Goodwill
Outbound ¦ Telemarketing
- Acquisition
- Retention
- Directsales & Cross-/ Upselling
- Follow-up campaigns
- Lead Management
- Address qualification
- B2C & B2B
- Business Development + Services
- Body Leasing > Project Manager
Business Development + Services
- Body Leasing > Project Manager
extended services + tools
- KPI/Reportings
- Customer Research
- Data Check
Solutions
Platform for digital data, relations, and marketing automation
- xRelation.base
- xContact
- xPermission
Platform for Digital Help Desk + Ticketing Interaction
- Customer Help Desk + Ticketing Manager
- Dealer Help Desk + Ticketing Manager
Outbound Campaign Systems
- Dialog Master
- AG-VIP
- Live Chat