oSalesflow - Control, Management of Sales Funnel Process
Description
oSalesflow allows you to generate leads directly from a helpdesk system. It optimizes collaboration between customer support and the sales team by providing seamless processes for lead creation and tracking. The solution offers a user-friendly interface, automation options, and seamless integration with existing CRM systems.
Process Solution
oSalesflow solves the problem of inefficient communication and data transfer between helpdesk and sales teams. It enables a direct transfer of support requests that have potential for leads to the sales team. This ensures that no sales opportunities are overlooked and that the transition from customer service to sales runs smoothly.
Functions
- Direct lead generation from helpdesk tickets
- Integration with CRM systems
- Automatic data transfer
- User-Friendly Dashboard
- Customizable Workflows
- Real-time notifications
- Escalation Management
- Creation of detailed reports
- Integration of Email Communication
- Filter and search functions for leads
- Automatic Assignment of Leads to Sales Teams
- History tracking of tickets and leads
- Customizable user interface
- API support for third-party tools
- Mobile App Support
- Temporal tracking of leads
- Multi-channel support (e.g., chat, email, phone)
- Configurable escalation rules
- Support for multiple languages
