oNotification - Control, Management of Communication and Information Platform Processes
Description oNotification
oNotification enables automated and personalized communication with customers. It allows for the creation and sending of emails to keep customers informed and engaged. The tool also supports the delivery of individual information and call-to-actions through a customer portal.
Process Solution
oNotification addresses the challenge of efficiently and personally informing customers about important events or information. It reduces manual communication efforts, enhances the relevance of messages, and helps companies proactively engage customers in processes. The tool ensures that no important information is overlooked, thereby improving customer loyalty and satisfaction.
Functions
- "Automated Notifications"
- Email messages
- Integration with CRM systems
- Token-based data access
- Case creation based on events
- Personalized detailed analyses
- Real-time status notifications
- Call-to-Action Forms
- Customizable notification templates
- Escalation Notifications
- Reporting and Analysis
- Multilingual support
- Event-driven workflows
- API interfaces for integration
- Configurable Notification Rules
USP
oNotification provides a seamless connection between data analysis and personalized customer communication. With token-based data access, the tool enables proactive, relevant, and efficient interaction with customers.
pdc Digital Manager - Marketing Interaction Hub (MIH)
Digital Manager as a platform with various marketing campaigns and event modules for managing digital multi-level campaigns and sales automation, as well as modules for the complete management of events, gatherings, and parties. pdc offers these tools as SaaS for the self-use of activities or as a service provider for implementation.
Furthermore, with the pdc Digital Manager, we can efficiently and quickly model your business processes, customer interactions, or workflows and integrate them as specific modules into your environment. Interfaces and APIs to many well-known OEM ERP systems like SAP and CRM systems like SalesForce are available.