oGoodwillflow - Control, Management of Goodwill Management and Verification
Description
oGoodwillflow is a solution that allows partners or merchants to initiate a refund request through a form that automatically creates a ticket. The company or importer can review the amount and the request through established workflows and automations. Within the ticket, there is the option to communicate directly with the partner or merchant. The request process is completed through a confirmation mechanism, where the company or importer either accepts or rejects the request.
Process Solution
oGoodwillflow addresses the challenge of efficient and transparent processing of refund requests. It ensures that these requests are structured, processed, and decided upon, and enables quick communication between the parties involved. The tool simplifies the entire refund process and enhances the transparency and traceability of reimbursements.
Functions
- Form-based refund request
- Automated Ticket Creation
- Stored Workflows
- Automated Testing
- Communication in the ticket
- Confirmation Process (Acceptance/Rejection)
- Real-time status tracking
- Scalability
- Data validation
- Notifications and Reminders
- Role and Permission Management
- Reporting Tools
- Mobile App/Web Access
- Escalation mechanisms
- Central Documentation
- Customizable Workflow
- Data import/export
- Audit Trail
- Multilingual Support
- User-Friendly Dashboard
- Automated Email Dispatches
