oBusiness Helpdesk - Management, Planning, and Orchestration of Complex Help Desk and Ticketing for Customer Service
Description
oBusiness Helpdesk is an internal tool that helps companies provide effective support services to partners such as garages and dealers. It enables the processing and tracking of inquiries and issues, ensures efficient communication, and facilitates structured collaboration between companies and partners.
Process Solution
The tool addresses the challenges in partner support by providing a centralized location for managing requests and problem resolutions. It ensures that requests are processed in a structured manner, escalated, and completed in a timely fashion.
Functions
- Central Management of Partner Requests
- Efficient tracking of tickets
- Customizable workflows for individual requirements
- Detailed reporting and analysis tools
- Role and Permission Management
- Notification system for status updates
- Historien-Tracking von Anfragen
- Multichannel Support (Email, Portal)
- Collaboration opportunities for internal and external teams
- Mobile app or web access
- Templates for common inquiries or standard responses
- Feedback mechanisms for quality assurance
- Archiving and Documentation Function
- Data import and export for reports
- Scalability for growing demands
- User-friendly dashboard
- Automated Assignment of Requests
- Individual configuration options
- Creation of statistics on processing times and performance
- Support for multilingual inquiries
