Customer Management

Loyalty is the foundation of future business success!

customer management

We enable continuous customer service and support in order to ensure long-term customer loyalty.

Our services and many years of experience enable us to provide you with highly complex customer profiles and offer-management solutions (omni-channel marketing) – and we also implement these via all possible channels. We have extensive knowledge at our disposal and we apply this knowledge to design customised loyalty programmes for you. We understand how processes work and we utilise a modular approach to manage processes and process components for you – from the initial idea to process implementation. We support you and/or your creative agencies with all technical issues and offer a full range of services.



Consulting

  • Customer controlling strategies
  • Omni-channel marketing processes
  • Customer monitoring
  • Technical customer loyalty strategies
  • Customer management concepts


Service

  • Customer service – traditional and digital
  • Omni-channel marketing services
  • Customer contact programmes (CCP)
  • Customer fulfilment (postal and digital campaigns)
  • Customer scoring
  • Customer clubs